TRANSPORT SECURE EXPRESS

Privacy Policy

Last Updated: January 2024

1. Introduction

Transport Secure Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect information about you in various ways:

Personal Information
  • Name and contact details (phone number, email, address)
  • Company/business name and GST details
  • Shipment details (pickup/delivery addresses, cargo information)
  • Payment information for billing purposes
Automatically Collected Information
  • Device and browser information
  • IP address and location data
  • Website usage data and cookies

3. How We Use Your Information

We use the collected information for:

  • Processing and fulfilling your shipment bookings
  • Providing customer support and responding to inquiries
  • Sending service updates, tracking information, and notifications
  • Processing payments and generating invoices
  • Improving our services and website experience
  • Marketing communications (with your consent)
  • Compliance with legal obligations

4. Information Sharing

We may share your information with:

  • Service Partners: Drivers, delivery personnel, and logistics partners as necessary to complete your shipment
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Shipment records are typically retained for 7 years for legal and accounting purposes.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: